October 20, 2016

IMPORTANT QUALITY NOTICE

Carli Suspension – Ram Track Bars

Dear Customer:
Carli Suspension, as part of its routine assessment of its products, has discovered a possible manufacturing defect in the gold, spherical joint included in Track Bars manufactured from February 2015 to October 2016. The Track Bars of concern DPRB-03 and DPRB-14. If the particular joint is defective, it could fail under some conditions of operation. Although there has been only one reported failure, Carli Suspension is offering replacement spherical joints free of charge to those possessing potentially affected gold spherical joints.


Resources:
Customer Video Instruction: Changing the Rod-End Instructional Video
CS-DPRB-03 Supplement: Changing the Rod-End Download Link
CS-DPRB-14 Supplement: Changing the Rod-End Download Link
CS-DPRB-03 Instructions: Updated to include the new Rod-End Download Link
CS-DPRB-14 Instructions: Updated to include the new Rod-End Download Link


For customers in need of replacements, please contact Carli Suspension directly at info@CarliSuspension.com or 888-99-CARLI. A picture of an installed track bar with a gold, spherical rod-end in the axle side is the only documentation required to qualify for a replacement joint.

If you have any questions, feel free to contact a customer service representative at 888-99-CARLI. We will be happy to assist you!

As always, thank you for your continued support!
Carli Suspension Team